Pinnacle Caring Services provides managed live-in care in Chester from our registered office in Blacon. A trained carer lives in your home and supports you day to day, while our Chester team assesses your needs, writes the care plan, supervises the care and arranges cover. We are regulated by the Care Quality Commission (CQC) and rated Good overall. Live-in care costs a median of about £1,610 a week in the UK (Lottie, September 2026); we give you a written price after an assessment.
Key facts
- Office: Unit 4, Parade Enterprise Centre, 14 The Parade, Blacon, Chester CH1 5HN: call 01244 457 244.
- Regulated by the CQC for personal care. Overall rating Good (report published 21 August 2025; Well-led: Requires improvement).
- Pinnacle is a CQC-regulated care provider and is not an introductory care agency.
- Council support in Cheshire West and Chester starts with a needs assessment: 0300 123 7034 (Community Access Team).
- UK live-in care median: £230 a day (about £1,610 a week): Lottie Home Care Index, 30 September 2026.
How live-in care in Chester works
A carer moves into your home and supports you through the day: getting up and dressed, washing, meals, medicines support, housework, getting out and about, and company. They have their own room, daily breaks and a proper night's sleep. Our team in Blacon stays responsible for the care the whole time.
- A conversation. Call 01244 457 244 or send us a message. Please don't put medical details in the form.
- An assessment. We meet the person at home, or on the ward if they are in hospital, to understand their needs, routines and risks.
- A written care plan and price. Agreed with the person and their family before care starts.
- A matched carer. Chosen for skills and personality. Live-in carers are engaged by Pinnacle Caring Services Ltd on a self-employed contractor basis.
- Ongoing supervision and reviews. We check in, update the plan as needs change and arrange cover for breaks, holidays and illness.
Who live-in care suits
- Older people who want to stay in their own home in Chester rather than move into a care home.
- People living with dementia who are no longer safe alone for long periods: see our dementia guide.
- Couples who want to stay together at home.
- People coming home from hospital who need more help than a few short visits.
- Family carers who need a break: short-term live-in respite care.
Coming home from the Countess of Chester Hospital
Most people in Chester are treated at the Countess of Chester Hospital. Before discharge, ask the ward which discharge pathway the person is on and what support is arranged for the first day at home. If more help is needed than short daily visits, live-in care can be planned before discharge: we can assess the person on the ward. Read our hospital discharge checklist; professionals can use our hospital discharge referral page.
What does live-in care cost in Chester?
There is no official Chester price list. The best current guide is the UK median from the Lottie Home Care Index: £230 a day, about £1,610 a week (rates declared by 1,100 providers, 30 September 2026). Your price depends on the level of need, one person or a couple, and night-time help. We give you a written breakdown after the assessment. See how much live-in care costs for what is included and what isn't.
Help with costs in Cheshire West and Chester
- Needs assessment: ask Cheshire West and Chester Council's Community Access Team on 0300 123 7034, or use the council's online self-assessment. It is free.
- Financial assessment: in England the council may contribute if savings and capital are below £23,250 (2026/27). When care is at home, the value of your home is not counted.
- Direct payments: if the council funds care, you can ask for the money as a direct payment and choose your own provider.
- NHS continuing healthcare: if needs are mainly health needs: see our CHC guide.
- Attendance Allowance: £114.60 or £76.70 a week (2026/27), not means-tested.
More detail in our guide to paying for care at home.
Dementia care at home in Chester
About 3,500 people aged 65 and over in Cheshire West and Chester had a dementia diagnosis in 2024, and local health and council planners expect the number to rise by around 29% by 2033. Live-in care lets many people with dementia stay in familiar surroundings with one consistent carer. Read about our dementia care service.
End-of-life care at home
Many people want to be cared for at home towards the end of life. Live-in care can provide personal care and company alongside the person's GP, district nurses and local palliative services, such as the Hospice of the Good Shepherd in Backford. See our palliative care service.
Why choose a Chester-based provider
- Local office: our team is in Blacon, Chester, not a national call centre.
- Managed, not introductory: we are responsible for the care, the plan and the cover. Read managed vs introductory live-in care.
- Open about our rating: overall Good with the CQC, and the CQC asked us to improve how the service is led (Well-led: Requires improvement). See quality and CQC.
Frequently asked questions
How much does live-in care cost in Chester?
Prices depend on the level of need, whether care is for one person or a couple, and whether help is needed at night. As a guide, the UK median for live-in care was £230 a day (about £1,610 a week) at the end of September 2026, according to the Lottie Home Care Index. We give you a written price after we have assessed the person's needs.
Which parts of Chester do you cover?
We support people in Chester and across Cheshire West and Chester. Our office is in Blacon, so Chester is our home area. Live-in care can also be arranged elsewhere in England after an assessment, depending on carer availability.
Can live-in care start when someone leaves the Countess of Chester Hospital?
Often, yes. We can talk to the family and the ward's discharge team, assess the person and plan care to start when they come home. The start date depends on the assessment and on carer availability, so please contact us as early as you can.
Will Cheshire West and Chester Council pay for live-in care?
The council may contribute if the person has eligible needs and their savings are below £23,250 (England, 2026/27), after a care needs assessment and a financial assessment. Contact the Community Access Team on 0300 123 7034 or use the council's online self-assessment. If the council funds care, you can ask for a direct payment to buy care from a provider you choose.
Is a live-in carer awake all night?
No. A live-in carer lives in the home, has their own bedroom, needs a proper night's sleep and takes daily breaks. If someone needs help most nights, the care plan should include extra night support. We will tell you honestly at the assessment.
Do you provide care in Wales?
No. We are registered with the CQC to provide care in England. Care services in Wales are regulated by Care Inspectorate Wales.
Sources
- CQC: Pinnacle Caring Services Limited (checked 25 October 2026)
- Lottie: Home Care Index Q3 2026
- Cheshire West and Chester Council: How to request support from adult social care
- Cheshire West and Chester Council and Cheshire West ICB: Living at Home with Dementia JSNA (2025)
- GOV.UK: Social care charging for care and support 2026 to 2027