Pinnacle Caring Services Limited is regulated by the Care Quality Commission (CQC) for personal care and is rated Good overall. In the report published on 21 August 2025, the CQC rated us Good for being safe, effective, caring and responsive, and Requires improvement for being well-led.
Key facts
- Overall: Good.
- Safe: Good, Effective: Good, Caring: Good, Responsive: Good, Well-led: Requires improvement.
- Report published 21 August 2025.
- Registered location: Unit 4, Parade Enterprise Centre, 14 The Parade, Blacon, Chester CH1 5HN.
Our ratings
| Key question | Rating |
|---|---|
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |
Ratings from the report published on 21 August 2025. Always check the CQC website for the latest rating.
What we are improving
For Ronnie to complete: a short, factual summary of the actions taken since the inspection in response to the Well-led findings. Nothing here is published without approval.
Feedback and complaints
If you have a concern or compliment, please contact us or call 01244 457 244. If you are not satisfied with our response, you can contact the Local Government and Social Care Ombudsman.
Frequently asked questions
What does the CQC do?
The Care Quality Commission is the independent regulator of health and adult social care in England. It registers care providers, inspects them and publishes ratings and reports.
What does 'Requires improvement' for Well-led mean?
It means the CQC found areas where the leadership and management of the service needed to improve. You can read the CQC's findings in full in the published report.
Is Pinnacle an introductory agency?
No. Pinnacle is a CQC-regulated care provider and is not an introductory care agency.